FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions (FAQs)

General

Which courses are offered by Pro Plus Academy?


We, at Pro Plus Academy, provide high quality further education short courses to local and global learners. Our programmes are ingeniously designed and professionally delivered to help you in attaining vital skills for career advancement, knowledge enhancement and active interests. So whether you are an Entrepreneur, Employee, Student or Retiree, we have courses for all.

For more details, please click on ‘COURSES’ tab on the main menu of our website.




How Pro Plus Academy is different?


We offer various types of high quality learning – short courses, master classes, seminars, webinars, DIY workshops and corporate training programmes. For the convenience of learners, we deliver these programmes through In-person (face-to-face) and also Online sessions. In line with our vision, we firmly believe that money should not impede learning. We offer loyalty discounts and referral incentives. You can also share your story and win hearts and prizes. What’s more? You can even become a Trainer to help others succeed in their lives.

For more details on Advantages Galore, please click on ‘WHY US?’ tab on the main menu of our website.




How are courses delivered?


We deliver short courses through In-person (face-to-face) and Online sessions, which are backed up by state-of-the-art Learning Management System (LMS).

Our Online courses can be accessed from various devices – computer, laptop, Tablet and smart phone, and these are easily accessible whether the operating system is Mac or Windows.

The In-person (face-to-face) sessions are delivered in major cities across different countries.




What does a course include?


Our short course is fully featured with high quality content, professional videos, engaging presentations, questionnaires/quizzes, assignments (as applicable) and much more.




How do I enrol in a course?


It is quite simple. First you would need to decide whether you want to enrol for an In-person (face-to-face) session or an Online session, and follow as below:

In-person (face-to-face) sessions: Click on ‘Register Interest’ button alongside the course you want to undertake. Once we receive your interest, we will contact you to advise on the upcoming sessions and location details. We can then enrol you for your preferred session and will assist you to complete the enrolment process, including payment.

Online sessions: Simply click on ‘Enrol Now’ button alongside the course you want to undertake and follow the process.




How long does it take to complete a course?


In-person courses are conducted on specific days and are completed within those days. Online sessions however have flexible timeframes and can be completed as per your convenient schedule at your own pace, although we do recommend that these be completed at the soonest so that you can move on to the next course and learn more.




Can I preview a course?


Yes, you can preview an Online course to see what’s in it.




Can I contact my course’ Trainer? How?


Content of each course provides information on the Trainer and his/her contact details.




Are courses offered by Pro Plus Academy accredited?


Pro Plus Academy offers skill enhancing short courses that are taught be experts in respective fields. These courses teach you what your university or probably life wouldn’t have. While you gain this valuable knowledge that you can use it to excel in your chosen profession, the courses are not accredited. You will however receive a completion certificate to showcase your learning.




Will I get a Completion Certificate?


Yes, completion certificates are provided upon successful completion of a course, be it an In-person (face-to-face) or an Online course.




Can I become a Trainer with Pro Plus Academy?


Yes, we welcome all who wants to share their knowledge to help others. You can even choose to impart training through In-person (face-to-face) sessions or Online or both. Please click on the link ‘Become a Trainer’ on the footer of any page of our website, which’ll take you to the relevant page providing further details.




What is Corporate Training?


Under this learning programme, we customise content to cater to individualistic needs of a company. Sessions are then delivered either at the company’s premise, or any other mutually convenient location away from the workplace. These sessions can also be delivered online.





Payment

What are the payment options?


There are several options through which you can make secure payments. You will see these options on the payment screen once you enrol for a course.




What is your refund policy?


We want you to be satisfied. As such, we offer preview to each course that you can watch prior to enrolling. However, should you find any issues with the course you undertook then please provide us your feedback so that we can look into it.




How can I claim a Loyalty Discount?


Once you successfully complete a course/programme with us, we will send you a Loyalty Discount Voucher that you can redeem it for your next course/programme – it’s that simple. This goes on and on …. meaning, each time you successfully complete a course/programme, you will be rewarded with a Loyalty Discount Voucher that you can use for the next course/programme.

Furthermore, the Loyalty Discounts are ‘in addition to’ any discounted rate for a course/programme that you see on our website …. so, Learn more and Save more.

Only thing to remember is: Loyalty Discount Vouchers are NOT transferrable. These are the rewards that you have earned through your hard work and so you should be the one to get the benefit. If anyone from your contacts want to earn these discounts then you can refer them to us. Upon their successful completion of a course/programme, you will get a Referral Incentive whereas they will be rewarded with a Loyalty Discount Voucher that they have earned themselves and can use it for their next course/programme.




How can I claim a Referral Incentive?


It’s easy. Simply refer your contacts to us. Upon their successful completion of a course/programme, we’ll reward you with a Referral Incentive. This could either be a cash reward or a gift voucher (solely at our discretion), which you can use and enjoy. And there is no limit. You will be rewarded for each successful referral …. so, Refer more and Earn more.





Technical

What if I’m unable to login to an Online course?


Please send us the issue you are facing and we’ll be more than happy to help you. You can fill ‘CONTACT US’ form for this.




How do I get support during an Online course?


Once you enrol for a course, you will receive the contact details on which you can communicate for any support you need during the course.





Policies

Terms & Conditions


Please click on the link ‘Terms & Conditions’ on the footer of any page of our website. It’ll provide you all the information on Terms & Conditions of using our website.




Privacy


Please click on the link ‘Privacy’ on the footer of any page of our website. It’ll provide you all the information on Privacy.




Disclaimer


Please click on the link ‘Disclaimer’ on the footer of any page of our website. It’ll provide you all the information on our Disclaimer.





EXPECT MORE

WANT TO SHARE YOUR KNOWLEDGE AND SKILLS WITH OTHERS?

BECOME A TRAINER

Teach in-person or online or both

State-of-the art Learning Management System (LMS)

FREE Trainer's Kit and all the support you need to start quickly

Pro Plus Academy
Contact us

Call us

Email us

Chat with us

SUBSCRIBE FOR OUR NEWSLETTER, SPECIAL OFFERS AND UPDATES
Pro Plus Academy - based in Australia, teaching worldwide.
  • Grey Twitter Icon
  • Grey Pinterest Icon
  • Grey YouTube Icon

Website designed and managed by Pro Plus Academy

© Pro Plus Academy Australia