CUSTOMER SERVICE
CATEGORIES
Short Courses
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- Wide range of courses
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IN-PERSON COURSES
CUSTOMER SERVICE
Explore the essence of exceptional customer service. Learn the skills to proactively identify and attend customer needs. Improve the overall customer experience a la service @ customer delight.
GOOD TO GREAT CUSTOMER SERVICE
Course code: PPA-CS-AA
This pioneer short course will guide you on taking customer service to the next level – from good to great. You will learn how to add the WOW factor that significantly augments customer retention and loyalty. A must course for all employees and entrepreneurs.
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HANDLING DIFFICULT SITUATIONS
Course code: PPA-CS-AB
Be it a telephonic conversation or face-to-face meeting, learn how to avoid heated exchanges, the power of maintaining your cool, active communication, acting professionally and a willingness to help.
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CONFLICT RESOLUTION
Course code: PPA-CS-AC
Many businesses suffer due to unresolved conflicts. Don’t let yours. Learn to resolve conflict quickly, efficiently and in a structured way using techniques like identifying the root cause, negotiation, compromise, probable solutions and the importance of forgiveness.
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WINNING SERVICE CONTRACTS
Course code: PPA-CS-AD
This pioneer course will help you in preparation of legally-binding service contracts, complete with measurable SLAs (Service Level Agreements) and other terms, conditions, rights and obligations of each party.
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