CUSTOMER SERVICE

CATEGORIES
Short Courses

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IN-PERSON COURSES
CUSTOMER SERVICE

Explore the essence of exceptional customer service. Learn the skills to proactively identify and attend customer needs. Improve the overall customer experience a la service @ customer delight.

This pioneer short course will guide you on taking customer service to the next level – from good to great. You will learn how to add the WOW factor that significantly augments customer retention and loyalty. A must course for all employees and entrepreneurs.

Course code: PPA-CS-AA

GOOD TO GREAT CUSTOMER SERVICE

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Be it a telephonic conversation or face-to-face meeting, learn how to avoid heated exchanges, the power of maintaining your cool, active communication, acting professionally and a willingness to help.

Course code: PPA-CS-AB

HANDLING DIFFICULT SITUATIONS

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Many businesses suffer due to unresolved conflicts. Don’t let yours. Learn to resolve conflict quickly, efficiently and in a structured way using techniques like identifying the root cause, negotiation, compromise, probable solutions and the importance of forgiveness.

Course code: PPA-CS-AC

CONFLICT RESOLUTION

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This pioneer course will help you in preparation of legally-binding service contracts, complete with measurable SLAs (Service Level Agreements) and other terms, conditions, rights and obligations of each party.

Course code: PPA-CS-AD

WINNING SERVICE CONTRACTS

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