CUSTOMER SERVICE

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Short Courses

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- Wide range of courses

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IN-PERSON COURSES
CUSTOMER SERVICE

Explore the essence of exceptional customer service. Learn the skills to proactively identify and attend customer needs. Improve the overall customer experience a la service @ customer delight.

Good to great customer service Pro Plus Academy Australia

GOOD TO GREAT CUSTOMER SERVICE

Course code: PPA-CS-AA

This pioneer short course will guide you on taking customer service to the next level – from good to great. You will learn how to add the WOW factor that significantly augments customer retention and loyalty. A must course for all employees and entrepreneurs.

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Handling difficult situations Pro Plus Academy Australia

HANDLING DIFFICULT SITUATIONS

Course code: PPA-CS-AB

Be it a telephonic conversation or face-to-face meeting, learn how to avoid heated exchanges, the power of maintaining your cool, active communication, acting professionally and a willingness to help.

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Conflict resolution Pro Plus Academy Australia

CONFLICT RESOLUTION

Course code: PPA-CS-AC

Many businesses suffer due to unresolved conflicts. Don’t let yours. Learn to resolve conflict quickly, efficiently and in a structured way using techniques like identifying the root cause, negotiation, compromise, probable solutions and the importance of forgiveness.

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Winning service contracts Pro Plus Academy Australia

WINNING SERVICE CONTRACTS

Course code: PPA-CS-AD

This pioneer course will help you in preparation of legally-binding service contracts, complete with measurable SLAs (Service Level Agreements) and other terms, conditions, rights and obligations of each party.

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